If it does not provide you with a "Congratulations!" message in your browser, you will need to contact DYMO Support for further assistance. option, the software will tell you whether it is properly installed and running. If you click/right click it and select the Diagnose. To check whether it is running, look in the system tray (Windows) or system bar (Mac) for a small icon with the DYMO logo. It is installed by default with DYMO Label Software v8.5.3 and higher. In order to print from CellarTracker, the DYMO Web Service must be installed and running on your local machine. Verify the DYMO Web Service is configured properly You can try re-installing the software and/or printer as first steps. If it doesn't print, then you will need to work with DYMO support ( ) to troubleshoot.
Open up the DYMO Label software, select the label size installed in your printer, add some sample text, and try to print. To make sure the printer itself is working correctly, try printing a test label from the DYMO Software. We've seen this to be a necessary step to get the DYMO Web Service running after a new install. The new DYMO Connect for Desktop software is NOT compatible with CellarTracker - please use the latest DYMO Label Software version instead. The latest versions of the DYMO software are available for download here:įor Mac users, please reboot your computer after installation. Please make sure to also install the DYMO Web Service (in v8.5.3 or higher, it is installed by default). Please make sure you have the latest version of the DYMO Label Software software for Windows or Mac installed on your system (currently v8.7.4 (Windows), v8.7.5 (Mac)), and that it has been installed after you've installed the web browser you're using. If you're experiencing this problem, please upgrade to DYMO Label Software v8.7.4 for Windows using the link below to correct the problem. A recent Windows update from March 2021 (KB5000808, KB5000802, KB5000822) caused DYMO software to print blank labels.
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